FAQ
How can I place an order?
There are 2 convenient ways to place an order with Hamle Market.
1. You can shop on-line via our fully SSL secured-server wheneveryou want.
2. You can order by calling +1 714-378-0588 inbusiness hours. Business hours are: from Monday to Sunday between 8 am& 8 pm PST.
Will I get a confirmation for my orders?
Yes, you will receive a confirmation e-mail after you submittedyour order.
What information do you need to send out a package?
We need a valid and complete street address, with a correct zipcode, apartment or suite number, city, state and the daytime phone number ofthe recipient.
Am I being charged for delivery?
Currently, we do not apply any shipping charges for orders;
above $59 for Arkansas, Missouri, Kansas, Iowa, Nebraska, Montana, New Mexico, Texas, Utah, Arizona, Nevada, California, Oregon, Washington, Idaho, Colorado, Oklahoma and Wyoming.
above $99 for South Carolina, North Dakota , South Dakota, Louisiana, Mississippi, Tennessee, Minnesota, Wisconsin, Illinois, Indiana, Michigan, Ohio, Kentucky, Alabama, Georgia, Florida, North Carolina, Virginia, West Virginia, Pennsylvania, Delaware, Maryland, New Jersey, Connecticut, New York, Vermont, Maine, New Hampshire, Massachusetts and Rhode Island.
ATTENTION PLEASE: Orders from North Dakota, Minnesota, Wisconsin, Michigan, Pennsylvania, Nebraska, Iowa, Illinois, Kansas and South Dakota are shipped on Mondays only. Since the courier companies do not work on Fridays, Saturdays and Sundays, we ship your products on the first Monday. In this way, we prevent your products from waiting in cargo companies.
Important information for delivery: As Hamle Market, we will always send our products in special bags with dry ices. If you live outside the states of California or Nevada, we recommend that you choose your delivery method as fast shipping so that the product can arrive fresh. Make sure that the delivery time does not exceed 1-2 days, especially in summer. Hamlemarket.com is not responsible for any damages that may arise otherwise.
How do I cancel an order?
If you decide to cancel your order please contact us by phone ore-mail as soon as possible. Please note that orders can not be cancelled onceit is shipped.
Can you send my order to another recipient?
Yes, we can. But it is your responsibility to let the recipientknow a package is coming.
How are the items to be sent?
All food items are packaged to meet the highest standards ofsafety and quality. In summer time, dry ice packs may be used for the statesthat have 90 degrees or higher for a week or longer to qualify the freshness ofthe perishable items. Dry Ice evaporates, so there may not be any visible dryice in the package upon opening. Dry Ice packs keep the products refrigeratedfor 36 to 48 hours.
Is shopping at your site secure?
We utilize the best security techniques available in theindustry to protect your personal and financial information. The connectionbetween you and our server is fully secured by SSL technology.All pages that we require you to enter your personal information are fully encrypted.You may confirm the secure connection by checking the address bar of thebrowser. The addresses begins with “https://” areprotected.
What if I received wrong items that I did not order?
If you received wrong item(s) that you did not order do not openthe original package(s). Your correct selection will be shipped when we receivethe item unopened.
What if there is damaged item(s) in the package?
In such a case, please contact our customer support. Dependingon your choice, we can either send a replacement item if the item is in stockor issue a refund.
What can I do if my order has not arrived or damaged?
When we ship your package you will be receiving an e-mailconfirmation including appropriate tracking number to track your shipment. Ifyou do not receive your order within 7 business days please contact us. Youwill be contacted within 24 hours either by us or Carrier Company. When it isconfirmed that your package is lost, we will either replace it, or, issue arefund to your credit card. Please note that we are not responsible for ordersshipped to a company, school, hotel or organization address once they have beendelivered. Hamle Market's liability extends only to delivering the package tothe places, not the individual. If you receive a visibly damaged package,please sign damaged next top your signature on the delivery driver's log.Afterwards, please call Hamle Market for further instructions.
How do I find out the shipping charges?
In check-out process, you will be presented the shipping andhandling charges for various services calculated depending on your location andthe shipping weight.